Refund Policy
This Refund Policy explains when you may request a refund for purchases made on DiscountProxy.net. It supplements our Terms of Service. Capitalized terms not defined here have the meanings given in the Terms.
1. Wallet balance (top-ups)
Unused wallet credits that have not been spent on provider packages may be eligible for a refund if:
- You request a refund within 7 calendar days of the original top-up; and
- The balance is still available in your account (not consumed by completed orders); and
- The top-up was not obtained through chargeback abuse, fraud, or promotion abuse.
Approved wallet refunds are returned to the original payment method where technically possible, or as account credit or an alternative method we approve. Processing times depend on payment processors and may take several business days.
2. Provider package orders
When you purchase a listing from a Partner Provider, we deliver activation materials (keys, codes, or instructions). After delivery:
- Activated or redeemed products are generally non-refundable, because Partner Providers treat traffic, IPs, or subscriptions as consumed once activated.
- If we fail to deliver valid fulfillment data for an order you paid for, contact support promptly. We will investigate and, if confirmed, re-deliver, credit your wallet, or refund at our discretion.
- Partial consumption (e.g., GB used on a provider dashboard) is governed by that provider’s policies once you redeem.
3. Non-refundable situations
- Orders fulfilled correctly with working redemption details
- Dissatisfaction with proxy speed, block rates, or geographic coverage after successful activation (provider performance issues)
- Violation of our Acceptable Use Policy or account termination for abuse
- Wallet credits older than the 7-day window unless required by law
- Network fees, blockchain miner fees, or processor fees that we cannot recover
4. Chargebacks
Contact us before initiating a payment chargeback. Unauthorized chargebacks on valid orders may result in immediate account suspension and collection of associated costs where permitted by law.
5. How to request a refund
Email [email protected] from your registered account email with:
- Order ID or wallet transaction reference
- Date and amount
- Reason for the request
We aim to respond within one to three business days. Complex cases involving Partner Providers may take longer while we verify fulfillment status.
6. Consumer law
Nothing in this policy limits mandatory refund or withdrawal rights you may have under applicable consumer protection laws in your jurisdiction.
7. Changes
We may update this Refund Policy by posting a revised version on this page. Changes apply to future purchases; the policy in effect at the time of your transaction governs that transaction unless law requires otherwise.
8. Contact
[email protected] · [email protected] (billing questions)